Refund Policy

At Vanzeti, we want you to feel confident and comfortable with every order. If your purchase is not quite right, whether it is the fit, feel, or style, we are here to help.

Silk sleep masks and silk pillowcases may be returned within 100 days of delivery. All other Vanzeti products may be returned within 30 days of delivery, provided they meet the conditions outlined below.

Your comfort is important to us, and we will do our best to make things right.

Eligibility

Silk sleep masks and silk pillowcases are eligible for return within 100 days of delivery. All other Vanzeti products are eligible for return within 30 days of delivery.

To qualify for a return, items must be unused, unwashed, complete, and returned in their original condition and packaging. Returns that show signs of use, damage, washing, alteration, or missing parts may be declined.

Return Request & Inspection

To start a return, please contact us at store.contact.vanzeti@gmail.com with your order number, return reason, and clear supporting photos if applicable.

Once your return request is received, we will review the details and provide further instructions. Returned items will be inspected after they arrive at our return location. The inspection process usually takes 5–7 business days, and you will be notified of the result by email.

Return Shipping & Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect, defective, or damaged item.

Original shipping fees are non-refundable. Items must be returned complete and in their original condition to avoid denial.

Customs delays, import duties, taxes, or other charges imposed by local authorities are outside of our control and are not valid grounds for a return or refund.

Bundled items must be returned in full and cannot be returned individually.

Exchanges

Exchange requests must be submitted within 14 days of delivery. Items must be unused, complete, and returned in their original condition.

Once the returned item has been inspected and approved, store credit may be issued by email so you can place a new order. Direct item-for-item exchanges are not currently offered.

Refunds

If your return is approved after inspection, your refund will be processed to the original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping fees, customs fees, duties, taxes, and return shipping costs are non-refundable.

Return Denials

Vanzeti reserves the right to refuse any return that does not comply with this policy. This includes items that are used, washed, damaged, incomplete, returned outside the eligible return window, or sent to an unauthorized address.

Denied returns may be sent back to the original sender at the customer’s expense.

By placing an order with Vanzeti, you acknowledge and agree to the terms outlined in this Refund Policy.

For any questions or assistance, please contact us at:
store.contact.vanzeti@gmail.com